How do you report a mislabelled product and obtain a refund from iTunes?
Instead I got a notice of bunko artistry, mislabelled “receipt” for a product labelled “Word Count Professional” by one “domenico castellana”
The product does not count the words in a group of documents–which is what real word count apps do. Instead, it offers to count words in some highlighted segment–something every word processor already does. How much money would you pay for an app that changes a font color? That is another thing every word processor already does, and nobody would pay a penny for such nonsense unless duped by misleading advertising.
True, the blurb “describing” the app is full of grammatical errors, but that hardly qualifies as a fair warning that the thing is useless for the intended purpose of any thing labeled “word count” software. Nor does Apple or iTunes offer to make good. Instead they provide a link to a website all in Italian–except for the product labels. There the offending product is listed right below “Tattoo & Piercing Manager.”
I am prepared to exclude all iTunes products from my Paypal payment authorizations if that’s what it takes to neutralize what impresses me as a fraud delivery vehicle. A refund, however, woudl be more apropos. Let’s see how many other victim complaints are needed before the mislabeled piece of junk is no longer listed to the detriment of Apple’s reputation. The perps are already feeling the heat inasmuch as they now urge potential victims to download a demo before tossing money down a rathole.
Send a note if you have had a similar experience.
If you liked this post you might want to join the Braziliantranslators maillist…